📈 Russia 🇷🇺: Bank customers increasingly complain about blocked transactions

📈 Russia 🇷🇺: Bank customers increasingly complain about blocked transactions

New anti-fraud requirements from the Central Bank now hold banks accountable for fraudulent transactions—and this is the result.

➡️ Under the new rules, if a bank approves a transfer that later turns out to be fraudulent and failed to take adequate precautions, it must reimburse the customer using its own funds.

➡️ In the first quarter of 2025, the number of complaints rose by 30% compared to the same period in 2024. Clients particularly criticize blocks placed when transferring from a new device.

➡️ To minimize the number of transactions that must be frozen for 2 days under Law No. 369-FZ, banks have started to preemptively limit potentially risky operations.

➡️ An extra verification step is now required if the card was issued less than 90 days ago.

➡️ Transfer limits tightened:

⛔️ Before: operations were flagged as suspicious starting at 30–50K rubles

⛔️ Now: from 10–15K rubles

➡️ Bottom line: banks are seeing a decline in customer loyalty as a result.

#news #Russia #fraud

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